Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Products; All products are handmade by myself and checked to a standard of high quality. Although I take great care in making sure all items are well made and in fully working order, it is your responsibility to check for wear and tear of all items for your pets safety. Please do not leave your pet unsupervised wearing bow ties/ bandanas & flowers.

Shipping

1.16 Your order will be processed within 24 hours and produced between 2-9 working days depending on the size of your order and during the festive period.

1.17 Once your order is dispatched it should be with you between 1-2 working days. However, please allow for up to 5 working days for delivery following the dispatch of your order especially around the festive period.

On the very rare occasion should your delivery not arrive or go missing, please allow up to 10 working days on Royal Mails behalf before reporting to Muttley and Martha Co in these circumstances. Overseas delivery is between 3-8 working days.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. Please return goods to the following address: Muttley and Martha, 12 Mulberry Close, Taunton, Somerset, TA1 2LT, United Kingdom
Customer Service Contact: 07407177258
Customer Support Email: charlotte@muttleyandmartha.co.uk

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) The supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(b) the supply of goods that are made to the customer's specification or are clearly personalised.
(c) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of treats/ foods.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Gift Vouchers

    1    Gift Vouchers are non refundable and no cash/credit alternative will be issued. Items are exchange only.
    2    Cannot be re-sold (secure printing so cannot be duplicated).
    3    Each voucher will have its own unique code so once you have used the code you will not be able to use it again.
You must enter the full code at the checkout for the discount to be applied.
    4    If your purchase is less than the amount on the voucher, it will also be deducted so make sure you use the full credit on the voucher. If your order is greater than the amount on the voucher you will need to pay the remainder.
  5    Vouchers can only be used once.
  6    We cannot replace lost or stolen vouchers.
  7    Vouchers can only be purchased and used in the UK.

For further information regarding gift vouchers head to the FAQ'S page or simply ask a question via the 'contact us' page.